Last updated: August 8, 2021
Fee-for-service data will be available for 15 to 30 days to provide sufficient time for customers
to download the data for long-term storage. Please, plan ahead for data transfer and storage and
let us know if you inadvertently need additional time to download the data.
As a courtesy to our customers, we maintain a copy of the sequence data for two years. This
policy is intended for disaster recovery rather than as a long-term storage solution: We do not
guarantee data availability beyond 2 months from the time the data are provided to the customer
and there is not an efficient way to retrieve large data sets.
The data are maintained locally for 2 to 6 months depending on available storage capacity, then
transferred to archival cloud storage for the remainder of the 2-year period. Requests can be
made to recover data within the 2-year window; however, fees apply for data recovery and
delivery. Data older than 2 years are systematically deleted from the archival storage.